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We’re thrilled to have you join us - and hundreds of others from our vibrant camp community - for CampMinder Camp 9 in January. To help you get the most out of our time spent together, let’s get started by helping you plan your schedule.

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Thursday, January 17 • 2:15pm - 3:00pm
21st Century Summer Day Camp Communication FILLING

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The Baby Boomers of the Appelbaum era taught us about customer service through phone calls. Boy, have times changed. While Generation X has some tolerance for phone calls but prefers email, Millennials want text messages and push notifications. Why does all this matter? These are today's camp parents - and if you're not communicating on their level, you might be missing them. What are your communication goals during the summer? What is your camp’s philosophy- and does it match the philosophy of the current generation of camp parents? How do you coach your middle management team that has very little experience speaking with upset parents? When do you call vs. text/email/DM – and what are other camps doing in regard to photos, newsletters, notes and other communication channels? Come prepared to learn as well as share. One size does not fit all on this one; while some camps need to change with the times in many aspects, others should hold close to their old-school standards.
Speakers
avatar for Andy

Andy

Owner/Operator, Liberty Lake Day Camp
Former ACA President, part of starting 4 camps from scratch including in areas without any history of camp, use many (if not all) marketing and incentive techniques, and advocate of teaching 21st century lifeskills at camp, and integrating them into camp program.

Thursday January 17, 2019 2:15pm - 3:00pm MST
Xanadu 3A
  Business Culture & Leadership

Attendees (52)